opulport Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At opulport, your complete satisfaction guides everything we do. We take pride in the quality and freshness of our grocery selections and the lasting craftsmanship of our kitchenware. Should your order fall short of your expectations, our team is committed to resolving the matter through a return and refund process that is straightforward, transparent, and fair to every customer across the United States.

---

Return Window

• Non-Perishable Grocery & Kitchenware: These products may be returned within 30 days of the delivery date. To qualify, items must be unused, unopened, and in their original resalable condition, with all original tags attached and all original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be sent back to us. If a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (a clear photo demonstrating the issue is required within 48 hours of delivery).

---

Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Products marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper storage, mishandling, or failure to follow the product's care instructions after delivery;
• Return requests submitted beyond the 30-day window without prior written approval from opulport.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (A prepaid shipping label is issued by opulport)	None ($0 USD)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or choose a prepaid label for a $7.95 USD fee deducted from your refund)	None ($0 USD)

---

How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the item(s) you want to return, and the reason for the return. If your item arrived damaged or spoiled, please attach clear photographs of both the product and its packaging.
2. Receive RMA & Instructions: Our team will evaluate your request and provide a Return Merchandise Authorization (RMA) number together with shipping instructions within 1 business day.
3. Pack Securely: Carefully place the item(s) in protective packaging. Mark your RMA number plainly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages received without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

---

Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a opulport error (for example, a damaged or incorrectly shipped item).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

---

Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or any part of our return process, please contact our support team directly:

• Official Business Name: opulport
• Customer Support Email: [email protected]
• Customer Support Phone: 15183868167
• Physical Business & Return Address: PO Box 665, Hagaman, NY 12086-0665, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST